Notes and special requests
Terms of Service

Terms of service


Buy Luxury Watches is an online-only retail distribution point. We specialize in the sale of designer watches, luxury watches, men's watches, women's watches, and other collectable watch and timepieces. All branded watches are guaranteed by us exactly as the manufacturer would. We source both locally and internationally. All our stock is guaranteed authentic. We are based in the Republic of South Africa and will trade within the framework of South African Law. 


Buy Luxury Watches reserves the right to change the pricing of watches at any time without prior notice. Our prices are directly linked to real-time exchange rates and thus may fluctuate depending on the ZAR/USD/EUR/CHF/GBP exchange rate. The ruling price will be the ZAR(South African Rand) price as per the system automated invoicing system at the exact time of your acceptance of the agreement. Should the EFT option with additional discount be opted for, the price of your chosen pieces will only be held for 24 hours. If your payment or proof of payment is not received within the 24 hour period following your invoice time stamp, we are under no obligation to hold the invoiced price after 24 hours have elapsed. 

All transactions will be processed in South African Rand (ZAR). Exchange rates via PayPal or any other payment gateway or are not determined by us, and we cannot guarantee that you will be receiving the best exchange rate available. Our site currency indicators are based on the exchange rates as per the European Central Bank Rates.

The total order price will include the price of the purchase plus any applicable taxes, duties, fees, and shipping charges unless specifically stated otherwise.

Our prices are directly linked to real-time exchange rates and price at the time of purchase will be the ruling price.

Coupons and discounts:

From time to time we are entitled to run a promotion through the use of discount coupons. Where discounts are applicable (through the use of discount codes and special offers), discounts are available only at the time of purchasing. It is not Buy Luxury Watches’s policy to refund discounted amounts after a purchase has been made.

Discount vouchers or coupons will be valid until midnight of the stated expiry date.

Should a valid discount code not be accepted at checkout, please contact Support on +27 79 553 3884 before completing your purchase.

Buy Luxury Watches reserves the right to make the judgement on an appropriate course of action should there be an error in processing a discount (particularly if this error is made by the User). In these instances, Buy Luxury Watches may choose to credit the difference between the discounted price and amount paid for an item to a future purchase to be made by the User, or any other course of action Buy Luxury Watches deems appropriate.

Product availability:

All items listed are available in our multiple warehouses worldwide. Items generally ship within a 3-5 day period from clearance of funds in our bank account and should arrive at your door within 7 days. Some items do carry a longer shipping, but this will be clearly indicated on the product display page and should any delay be prevalent it will be communicated on the day of your purchase.

Order processing:

Order processing will not begin until we receive a completed order and full payment. Delivery times may vary as some of our stock is imported and subject to customs clearance and manufacturing lead times.


Free shipping:

This option is available on all orders. Parcel will take between 10 to 14 days to arrive to your door. Additional items to not carry any additional charge. By choosing this option you take advantage of getting the lowest price possible, all for a bit of patience. It allows us to consolidate orders to ensure you get the absolute lowest price. However our average delivery time is 7 days.


Expedited Shipping:

This option carries a flat rate of R550 per order, should you order more than one item, we will carry the cost of the additional volumetric weight. This applies only to Watches, Sunglasses and Jewellery. Delivery will be within a 5 day window.


General Shipping terms:

Should you live in a rural area where our couriers don't deliver daily, then we will communicate with you directly on a suitable shipping methodology. We reserve the right to make use of Speed Service Couriers, Post Office, Postnet or Pick and Pay(Aramex) to your nearest town or city. If unsure, please feel free to contact us to liaise with you on what the best options are for your location so that we can give you an accurate estimated time of arrival. Please feel free to use our online chat for a prompt response to these type of scenarios.

Insurance will be at our cost for all shipped items. Should an item be lost in damaged in transit, we may not necessarily be able to offer you the exact same model. In a case where the exact same model is not available, you may opt for either a refund or another model of course of the same value as your initial purchase.

Please ensure the correct shipping address is provided from the start as title and risk will pass to you once the order is delivered to the address specified on the order.

Refunds/Returns Policy:

Please do not make any purchase through this site unless you understand and agree to all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries, please contact us before making any purchase for any service through this website.


  1. 10% restocking fee is applicable on all returns and refunds. The restocking fee will be waivered only if an exchange is actioned

  2. A worn watch is not returnable or refundable. If you are considering a return, do not wear the watch as the likeliness of it being 100% scratch or scuff free is near impossible. We only accept returns if all manufacturer packaging is in perfect condition, including but not limited to the bracelet and crystal protective plastic stickers, hang tags, manufacturers box, band/bracelet pillows, cleaning clothes or any other protective packaging is missing. It needs to be in mint condition and this will not be negotiable. We reiterate: should you not want the item from the initial viewing, please do not fit or wear or modify the straps or bracelets in any way.

  3. If you are unsatisfied with a product you purchased, you may request a return within 7 days of receiving it if condition 1 & 2 is accepted. You must notify us of your intent to return.We will then collect the item and inspect it to make sure there are no defects. We will then on receipt of the parcel, and after inspection refund you within 14 days if the above conditions are met for no damage, corresponding serial number(will be on invoice initially), original packaging, and saleable condition. This applies only to items under the value of R5,000.00 South African Rands(Per Item/Not per order value).

  4. Watches or Jewellery or any other item over the value of R5,000-00 South African rands will not be credited and refunded. You may request us to arrange a credit, but it will only be granted should our supplier/manufacturer agree to it. 

  5. Items cannot be returned for a refund unless they are demonstrably different from the specifications and picture selected at time of order. Buy Luxury Watches may, at its own discretion, accept returns of specific popular models, if they are unworn and undamaged in the original packaging. We suggest you try on a model similar to your choice in a brick-and-mortar store if you are unsure whether it will suit or fit you.
  6. Orders are final and cannot be cancelled, but value only exchanged for other products.

Undeliverable packages: 

Occasionally packages are returned to us undeliverable. In this event, every attempt will be made to contact you to make arrangements for re-shipment, but the additional shipping cost will be for your account. 


We warrant that our products are new and authentic. We honour the manufacturer's warranty conditions. Repairs and warranties are not assessed or decided by us, but directly by the manufacturer in the country of origin. This means that we will carry the cost of having the warranty claims assessed if the supplier were not South African.

  • We offer a standard 12 Month Warranty on all Watches unless explicitly indicated otherwise on your invoice.
  • Warranty cards will be included in all packages. (This does not mean that they are Authorized dealer stamped which usually entitles you to the full manufacturer warranty)
  • Alteration, misuse or abuse will invalidate the warranty.
  • Legal rights under the South African law governing the sale of consumer goods are not affected by this warranty.
  • Where dealer stamped warranty cards are produced the warranty will be directly carried out by the manufacturer and you the buyer.

All warranty repairs must be handled directly through Buy Luxury Watches opened or repaired by any other source will void all warranties. Buy Luxury Watches will cover all parts and labour or replace the watch at our discretion within the warranty period.


EFT (Electronic Fund Transfer)-5% Automatic discount:

EFT is the preferred payment option since it incurs the lowest transactional fees. Once you have added your items to your shopping cart, proceed to “Checkout” and follow the order processing instructions. Select the option to pay via EFT. You will then have to load Buy Luxury Watches as a beneficiary on your internet banking and use the unique order number, as well as your initial and surname (e.g. 488 A Other) in the reference line for your payment. 

Banking details are:

            Urizima 159 CC t/a Buy Luxury Watches

              FNB Eldoraigne (251145)

              Cheque Account 623 359 61703


Credit Card:

We accept MasterCard and Visa credit cards. If you do not have a credit card please utilize one of the other payment options, or simply log off and return to the site at a later time to complete your order. All of your order details will be saved online in the Your Account section, and you can continue whenever you are ready. 

Payfast Security Policy:

  1. Payfast processes all credit card transactions. All credit card transactions are 128-bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site's registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate Payfast to obtain confidential information.

  2. Payfast is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Payfast Internet servers are protected by firewalls and intrusion detection systems.

  3. Buy Luxury Watches does not have access to credit card details.

  4. continually reviews and enhances its security in line with technological changes.


For more information about how to order, special order requirements and other payment options, please contact our Support Team on +27 79 553 3884 or email info{@}

Use of Site:

You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchases. This site and the content provided on this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. 'Deep-linking', 'embedding' or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.


The data content of this site is provided "as is" without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.

The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called "Providers", assume no responsibility for errors or omissions in these contents.

The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including – without limitation – data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.

The South African Trade Act and similar State and Territory Legislation confer certain rights and remedies on consumers in relation to the provision of services by this Site which cannot be excluded, restricted or modified ("Statutory Rights"). To the extent that such Statutory Rights conflict with the disclaimers and other conditions set out above the Statutory Rights shall prevail provided that the offending disclaimer or condition shall be read down to the minimum extent required to avoid offending the Statutory Rights or if necessary shall be severed on the basis that the remainder of the disclaimer and the conditions shall continue to apply to the maximum extent possible. This Disclaimer shall exclude all other conditions and warranties implied by custom, law or statute.

Our Rights:

We reserve the right to:

  1. modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or

  2. change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions, then you must immediately stop using the Website.

  3. We will use our reasonable endeavors to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website.

Privacy Policy:

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website. We will not share any of your user information with external parties, except as specified in our Privacy Policy.


The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions. 

Updating of these Terms and Conditions:

We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.


I understand that all the designs and trademarks are registered to Buy Luxury Watches or its suppliers and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in any way and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by Buy Luxury Watches for any civil action or any legal action deemed necessary against me.

Contact Details:

Physical address:              65 Kommissie Street, Vryheid, 3100, KwaZulu-Natal, South Africa

Telephone:                      +27 79 553 3884

E-mail:                            info[at]

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